Terms of Service

Welcome to Alven's Braiding (“Alven's Braiding,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website at alvenbraiding.com (the “Site”), our salon services in Lanham, Maryland, and any purchases you make through our online shop. By booking an appointment, placing an order, or using the Site, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to book services or place an order. Minors must be booked and accompanied by a parent or legal guardian.

2. Appointments & Bookings

2.1 Booking confirmation

An appointment is only confirmed once your non-refundable deposit has been received and you have received a confirmation email and SMS from us. Submissions without a verified deposit are treated as pending requests and do not reserve a chair.

2.2 Deposits

All appointments require a deposit, payable by credit/debit card (via Stripe), Zelle, or Cash App. Card deposits are processed at the time of booking. Zelle and Cash App deposits must be sent using the details provided after booking and are confirmed manually by the owner.

2.3 Remaining balance

The remaining balance is due in person on the day of your appointment. Final pricing depends on hair length, density, and added services and may differ from the “From” price listed on the Site.

2.4 Cancellations, reschedules & no-shows

• Deposits are non-refundable.
• Reschedules made at least 48 hours before your appointment may transfer your deposit one time to a new date within 30 days.
• Cancellations or reschedules with less than 48 hours' notice forfeit the deposit.
• Arriving more than 20 minutes late may result in cancellation and forfeiture of your deposit, at our discretion.
• No-shows forfeit the deposit and may be required to prepay in full for future bookings.

2.5 Hair preparation

Please arrive with hair washed, blow-dried, and free of product buildup unless a wash service is included in your booking. Additional prep work may incur an extra fee or require rescheduling.

2.6 Reference photos & style requests

Reference photos you submit are used solely to plan your style. We make our best effort to match a requested look, but exact results depend on your hair type, length, and density.

3. Shop Orders

3.1 Pricing & payment

Shop prices are listed in U.S. dollars and do not include shipping or applicable taxes. Payment is processed by Stripe at checkout. An order is accepted only when payment is successfully captured and you receive an order confirmation email.

3.2 Shipping

A flat shipping fee of $20 applies to each order, plus $5 for each additional item beyond the first. Estimated delivery times are not guaranteed. Risk of loss passes to you upon delivery to the carrier.

3.3 Returns

For hygiene reasons, hair extensions, wigs, and styling products are final sale and cannot be returned or exchanged once opened. Unopened items in original packaging may be returned within 7 days of delivery for store credit, less shipping costs. Items damaged in transit must be reported within 48 hours of delivery with photos.

3.4 Inventory

We may cancel and refund an order if an item is out of stock or mispriced.

4. Conduct in the Salon

For everyone's comfort, please keep children and additional guests at home unless prior arrangement has been made. We reserve the right to refuse or end service for disrespectful, unsafe, or abusive behavior, with no refund of the deposit.

5. Health Disclaimer

Braiding involves tension on the scalp. Inform us of any scalp conditions, allergies, recent chemical treatments, or medical concerns before service. We are not medical professionals, and our services are not a substitute for medical advice or treatment.

6. Photography

We may photograph completed styles for our portfolio, gallery, and social media. Tell your stylist before service if you do not wish to be photographed.

7. Intellectual Property

All content on the Site — including the Alven's Braiding name, logo, photography, gallery images, and written copy — is owned by or licensed to Alven's Braiding and may not be copied, redistributed, or used commercially without written permission.

8. Account & Account Security

If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at support@alvenbraiding.com of any unauthorized use.

9. Third-Party Services

We rely on third-party providers including Stripe (payments), Resend (email), and SMS providers to operate bookings and the shop. Your use of those services is subject to their own terms and privacy policies.

10. Disclaimers

The Site and services are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the maximum extent permitted by law, Alven's Braiding and its owner will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, arising from your use of the Site, services, or products. Our total liability for any claim is limited to the amount you paid us in the 90 days before the claim.

12. Indemnification

You agree to indemnify and hold Alven's Braiding harmless from any claims, damages, and expenses arising from your misuse of the Site or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in Prince George's County, Maryland.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date. Continued use of the Site or services after changes take effect constitutes acceptance.

15. Contact

Alven's Braiding
Lanham, Maryland
Email: support@alvenbraiding.com
Phone: (202) 658-5378